Overview
Customer focus is the key to our company's success and our clients need to
know that Nugent's will satisfy their requirements, as must any end users, where
they are not our direct client.
Nugent's has always strived to retain a constant focus on their customer's needs
and has implemented procedures which ensure these needs are met. Our ongoing
commitment is to safely provide, at all times, the quality expected and
required; first time, on time and to budget.
Our aim is to maintain and increase the volume of negotiated contracts with
repeat clients, by virtue of the fact that these companies know they can rely on
us to perform across the board; in respect of our Health and Safety record, our
quality of work and our willingness to pay attention to the details that are
important to our clients - and their clients alike.
By the constant growth of our repeat business - with domestic or commercial
developers and main contractors - we are able to focus on every aspect of our
client's needs; not just simply doing what has been contracted, but going
beyond, and addressing the less obvious detail that shows care and adds value.
Where appropriate, we can offer value engineering advice on the client's
behalf, to their engineers and architects, with the aim of offering solutions
that present not only best value but which we consider to be the best, safest
and least environmentally damaging.
The philosophy of customer focus is a simple one, however to achieve and
increase customer satisfaction, all management and staff have to be made aware
of the common aims of the company and given the necessary training to enable
them to each play their part in fulfilling the customer's needs. To this end we
have in place an ongoing training and development programme, which operates at
every level within the company, with all staff participating, or planning to
participate in, training programmes relevant to their work. Health and safety
issues are of primary importance and integral to the training and development of
our managers, staff and workers alike; our goal is to offer peace of mind and
satisfaction to our clients in this absolutely critical area.
We work constantly on maintaining and improving our customer focus and it is our attitude, underlined by our commitment to training and development, reinforced by the attention we pay to maintaining, monitoring and raising our health and safety standards, that adds to our reputation for producing quality work. Add in the pride Nugent's take in producing a professional job at a competitive price, our clients know they can expect us to understand our role within the scope of the contract and be able to meet their needs with unstinting professionalism.